Alienstech Remote Support
Most problems solved in the time it would take to drive over, with a session you can watch and end at any point.
The majority of day to day issues do not need anyone on site. A remote session gets a look at the actual problem within minutes, which is usually quicker than describing it over the phone.
Remote support is also how clients outside the region are covered. Location stops mattering for anything that is not physical.
Sound familiar?
- Waiting a day for someone to drive out for a ten minute fix
- Problems that are hard to explain over the phone
- Staff working from home or from a second location
- A fault that only appears while someone is using the machine
- Urgent issues arriving at inconvenient times
How Alienstech handles it
Sessions are started by you, visible on your screen, and can be ended at any moment. Nothing is connected to without a person present unless it is a server or a scheduled maintenance window agreed in advance.
Support runs through phone, email or a portal, whichever suits. Requests are tracked so nothing is quietly dropped, and what was done is recorded against the machine, which is how patterns get spotted before they become failures.
What you get
- Most issues resolved the same day
- No travel charge for work that does not need travel
- Staff supported wherever they are working
- A record of what was done on each machine
- Problems that recur get identified rather than repeated