Alienstech Managed IT Services
Ongoing responsibility for your technology: patching, monitoring, backup checks, vendor coordination and support, for a predictable monthly fee.
Managed IT means one person is accountable for whether your technology works. Not a list of tickets that were closed, but the actual state of your network, your servers, your backups and your accounts.
In practice that covers the routine work most businesses never get around to: applying updates, watching disk space and failing drives, verifying that backups restore, tracking warranty and license renewals, and dealing with your internet provider or line of business software vendor so your staff do not have to.
Sound familiar?
- Nobody is quite sure whether the backups are working
- Updates get postponed until something breaks
- Staff waste time on hold with software vendors
- Equipment fails without warning and nothing is under warranty
- IT costs arrive as unpredictable emergency invoices
- The person who set everything up has left
How Alienstech handles it
Support starts with an assessment and a written inventory, so the ongoing work is based on what is actually installed rather than what is assumed. From there the routine runs on a schedule:
- Operating system and application patching on workstations and servers, tested before it is applied broadly
- Monitoring for the failures that give warning, such as disks filling, drives degrading and services stopping
- Backup verification, including test restores, because a backup nobody has restored from is an assumption
- Antivirus and endpoint protection kept current and actually checked
- License, warranty and renewal tracking so nothing lapses unnoticed
- Vendor coordination with your internet provider, phone system and industry software companies
- Support for your staff, by phone, remotely, or on site when it needs hands
The documentation is updated as things change, and a short review each quarter covers what broke, what is aging, and what is worth planning for.
What you get
- A predictable monthly cost instead of surprise invoices
- Problems caught before staff notice them
- One accountable point of contact for every technology vendor
- Current documentation you own
- A hardware replacement plan rather than emergency purchases